Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
Your 14-day right to cancel: if you bought from us online, you also have the legal right to cancel your order for any reason within 14 days of receiving it. Just email us at admin@aircraftsale.co.uk within that time and send the item back within 14 days of telling us. This is in addition to our 30-day returns policy and does not affect your statutory rights.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
We may reduce your refund if an item has been handled or used beyond what is needed to inspect it, for example:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days of us receiving your return.
Refunds are made to the original payment method of the person who placed the order.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at admin@aircraftsale.co.uk.
Sale items can be returned on the same terms as full-price items. This does not affect your statutory rights.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@aircraftsale.co.uk and we will reply with the address to send your item to.
To return your product, please email us at admin@aircraftsale.co.uk first and we will send you the return address.
You are responsible for the cost of posting your item back to us, unless it is faulty or we sent you the wrong item. If you cancel within the 14-day cancellation period, we will refund the price of the item and the original standard delivery charge. Outside that period, the original delivery charge is not refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at admin@aircraftsale.co.uk for questions related to refunds and returns.
